1. After receiving the cells, if you find that the dry ice has evaporated, the caps of the cryopreservation tubes have fallen off or are damaged, or the cells are contaminated, please contact us immediately.
2. After receiving the cells, do not open the cap of the bottle. Wipe the bottle with alcohol and place it in the incubator for 2-4 hours (depending on the cell density) to stabilize the cell state. Then observe the cell growth under an inverted microscope and take pictures of the cells at different times (it is recommended to take a picture of the overall appearance when collecting the cells to observe the color of the culture medium and whether there is any leakage, and then take pictures of the cell status under the microscope, one at 100* and one at 200*), and observe and record whether there is any contamination of the cells during transportation. As the basis for our sales.
3. Since the cell state is affected by many factors such as environment, operation and transportation, etc.